FAQs

Halcyon has a one-time, up front Activation Fee plus a monthly fee. There are no long-term contracts for you to sign and you pay month-to-month as a software-as-service. No annual maintenance fees or forced upgrade fees. Because each business has unique needs we will explain specific pricing during a free demonstration or during a phone call with sales.
Once initial invoices are paid we will email you for information we need such as contract line items, tax information and crematory setup (if appropriate). After you give us those details we will create your system within 2 business days.
At Halcyon, we use the servers of a managed company so we can take advantage of their expertise, state-of-the-art equipment, and security measures to ensure that access to your data is always safe and available. Your data is on a fully-redundant environment monitored 24 hours a day. Your data is backed up daily across geographically dispersed, redundant data centers to safeguard against unforeseen events. What this means to you is that you have fast, reliable and secure service.
Yes. You can track preneed funding in Halcyon too. When a preneed is converted to an at-need we lock the preneed from changes and create a new case of the at need. All with simplicity in mind for you to show your family what was decided at preneed and what was done at at-need.
Yes. You can upload your custom forms yourself and we show you how to embed form fields so that your custom forms will auto-fill just like our standard forms. Alternatively, we can create custom forms for you and we charge an hourly rate for that.
No limitation. Halcyon is not sold per machine. Halcyon is 100% web-based and mobile aware. So you can access it from any device with a browser without needing to install an app.
Halcyon has been providing premium software to the deathcare profession for over 20 years. We believe we were the first to be 100% web-based.
No limitation. Halcyon is not sold per user.
We consider this data yours. We rarely lose customers but if you decide Halcyon is not a fit for you, we will provide you the data.